Frequently asked questions

Find clear answers to common questions about automated travel updates, notifications and our service features.

How do automated travel alerts work?

Our system monitors flight, hotel, and transfer bookings. Travelers receive real-time SMS or WhatsApp updates automatically, no manual effort required from your team.

Which messaging channels are supported?

We support both SMS and WhatsApp for sending reminders and updates. You can choose the channel that best fits your travelers’ preferences.

Do I need to install new software?

No installation is needed. Simply enter or upload booking details through our web portal. Everything else is handled automatically in the cloud.

Can I customize the notifications sent?

Yes, you can personalize message content and timing to match your agency’s communication style and your travelers’ needs.

Is customer consent required for messaging?

Yes, you must confirm that you have obtained consent from travelers before sending SMS or WhatsApp notifications, ensuring compliance with regulations.

What happens if a flight is delayed?

Travelers are automatically notified of delays, gate changes, or cancellations in real time, reducing confusion and inbound support calls.

Need more help? Contact our support team.